Privacy Policy

We believe useful automation starts with trust. This Privacy Policy describes how Ploro (“Ploro”, “we”, “us”) collects, uses, and protects personal information in connection with our website, applications, and services (together, the “Services”).

Scope

This policy applies to information collected through ploro.dev, your Ploro account, communications with us, and our delivery of Services. It does not apply to third-party websites or services that you connect to Ploro; those services have their own privacy policies.

Information we collect

Depending on how you interact with us, we may collect:

Contact and account details, such as your name, work email address, login details, and organisation information.
Service content, such as prompts, instructions, files, messages, workflow settings, and information you choose to make available through connected services.
Usage and device information, such as pages viewed, browser type, approximate location, timestamps, and diagnostic or security logs.
Communications, including information you provide when you contact us, book a call, or request support.

How we use information

We use personal information to:

provide, maintain, and secure the Services;
create and manage accounts and authenticate users;
run workflows and integrations at your direction;
respond to enquiries and provide support;
understand usage, troubleshoot issues, and improve the Services; and
meet legal obligations and prevent fraud, abuse, or security incidents.

We process information only where we have a lawful basis to do so, such as providing a requested service, complying with law, pursuing a legitimate interest, or where you have given consent.

We may share information with service providers that help us operate Ploro, such as hosting, authentication, analytics, communications, and infrastructure providers. They may use information only to provide services to us and must protect it appropriately.

We may also share information when you direct us to through a connection or workflow, when required by law, or when necessary to protect the rights, safety, and security of Ploro, our users, or others. We do not sell personal information.

Retention and security

We keep information for as long as it is needed for the purposes described in this policy, to provide the Services, resolve disputes, enforce agreements, and meet legal or accounting requirements. The exact period depends on the type of information and our relationship with you.

We use reasonable technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, or alteration. No internet service can guarantee absolute security, so please choose strong credentials and tell us promptly about suspected account compromise.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or obtain a copy of your personal information, or to object to particular uses. You may also withdraw consent where processing is based on consent. To make a request, contact us using the address below. We may need to verify your identity before completing it.

You can stop receiving non-essential marketing messages by using the unsubscribe option in the message or contacting us. Essential service communications will still be sent when needed.

Contact us