These Terms of Service govern your access to and use of the Ploro website, applications, and services (together, the “Services”). By using the Services, you agree to these terms. If you are using Ploro on behalf of an organisation, you confirm that you have authority to bind that organisation.
Agreement to these terms
If you do not agree to these terms, please do not use the Services. Our Privacy Policy explains how we handle personal information and is part of this agreement.
Our services
Ploro designs, builds, and runs AI agents, workflows, integrations, and related software for businesses. The specific work we provide, the delivery schedule, and any service levels or fees will be set out in the applicable proposal, order, or written agreement with you.
AI-assisted outputs can be incomplete or incorrect. You are responsible for reviewing outputs before relying on them, especially where they affect people, money, safety, or legal compliance. You should not use the Services as a substitute for professional advice.
Accounts and responsibilities
You must provide accurate information, keep your login details secure, and tell us promptly if you believe your account has been accessed without permission. You are responsible for activity carried out through your account and for ensuring that your team members follow these terms.
You must not:
- use the Services unlawfully or to harm another person;
- attempt to gain unauthorised access to systems or data;
- interfere with the operation, security, or availability of the Services; or
- use the Services to develop or operate a competing service in a way that breaches our agreement with you.
Your content and our materials
You retain ownership of the prompts, files, data, and other materials you provide to Ploro (“Your Content”). You give us the limited rights needed to host, process, transmit, and otherwise use Your Content to provide, secure, and improve the Services you have requested.
You are responsible for having the rights and permissions required to provide Your Content and for the instructions you give our systems. Ploro and its licensors retain ownership of the Services, software, documentation, and branding we provide, excluding Your Content.
Fees and payment
You agree to pay the fees described in your applicable written agreement or order. Unless that agreement says otherwise, invoices are due on receipt. You are responsible for applicable taxes, excluding taxes on Ploro’s income. We may pause the Services after giving reasonable notice of overdue amounts.
Disclaimers and liability
The Services are provided as described in the applicable agreement and subject to the limits permitted by law. We do not promise that the Services will be uninterrupted, error-free, or suitable for every purpose. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.
To the extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive loss. The liability limits and any additional protections that apply to a particular engagement will be set out in the written agreement for that engagement.
Changes and contact
We may update these terms when the Services or legal requirements change. We will post the updated version here and change the date at the top. If a change materially affects an ongoing paid engagement, we will provide notice through the contact details associated with that engagement.
Questions about these terms? Email us at hello@ploro.dev.